For detailed directions, please refer to the directions provided on the “Contact Us”.

Our office will forward all necessary forms when you contact us to make an appointment. Completing the forms in advance will expedite your office visit.

We accept cash, checks and most major credit cards e.g VISA, Mastercard, American Express and Discover.

• We also accept a few insurance carriers. If you are out of network with us or have been informed by our office that we do not accept your insurance, we will provide a receipt/superbill after the visit that can be submitted to the insurance company for reimbursement. The amount is dependent on your out-of-network benefits.Please note that payment is due at time of service.

Government Issued Photo ID (e.g., Drivers License) and Insurance Card.

You will receive an email confirming your appointment. Please complete the online patient forms before your face-to-face or telehealth appointment so that our providers can review your case ahead of time. A comprehensive psychiatric evaluation will be conducted by a mental healthcare provider and typically involves an interview that allows the provider to learn more about the patient’s history and symptoms. Comprehensive psychiatric evaluations are detailed exams and can be used to diagnose mental health disorders and developmental delays. A comprehensive psychiatric evaluation may also involve diagnostic tests and psychological assessments. Some of the lab tests may be used to determine if underlying medical conditions exist. Pharmacogenomic testing may also be recommended to help guide the process of selecting the most appropriate medication for you. The goal of a comprehensive psychiatric evaluation is to help a patient on the road to healing.

After an initial consultation, the healthcare provider may make a series of recommendations and provide a treatment plan. Your treatment plan will be based on your symptoms or results from your diagnostic tests and may include medications, lifestyle modification, and/or psychotherapy.

A telehealth appointment allows the patient to receive mental health care services remotely via secure videoconferencing. Like an in-person encounter, the healthcare provider can evaluate and care for the patient from a convenient location. It’s important to note that telehealth may not be the right choice for everyone. While it is effective and convenient, some individuals may prefer in-person interaction. If telehealth is not right for you, please visit our clinic.

Blossom Behavioral Health ensures that the interaction between the patient and the health care provider is completely secure and HIPPA compliant. The teleconferencing software encrypts all forms of data, including video and audio. Your personal information is important to us, and we take every precaution to protect it.

Most commercial insurance companies cover telehealth visits, but coverage can vary by the insurance carrier. While Blossom Behavioral Health accepts a few insurance plans, some companies will not provide coverage for telehealth visits. Please contact your insurance carrier before scheduling a telehealth visit to inquire if telehealth is a covered benefit for your plan.

If you are late for your scheduled appointment without prior notice, you may be requested to reschedule your appointment. There will be no charge when you re-schedule.

Patients will be charged in full for the cost of the missed appointment if they are a “no show” or if they do not provide at least a 48-hour cancellation notice from the time of their appointment. The only exception is for hospitalizations.

Blossom Behavioral Health makes patient privacy and confidentiality one of our highest priorities. We adhere to all applicable laws and regulations to ensure your information is kept confidential and secure.

Protected Health Information
Please do not send us any Protected Health Information (PHI), any clinical information, and treatment information, or any other transmission that may contain material protected and governed by the Health Insurance and Portability Act (HIPAA) through an unsecured email. Please contact us at our office phone number to find out how this type of information should be sent to us.

Please contact our office at 509-596-1174 at least 3 business days in advance of any expiring prescriptions. Medication refills will be processed during our regular office hours. The office manager will assist you with refills. Please have the following information ready: pharmacy number, medication name, dosage, route of administration, and frequency taken.

Prior authorizations may be required by your health insurance plan for some medications. Please have your pharmacist contact us as soon as possible with any prior authorization requests so that our office will start the prior authorization process. Be aware that it may take your insurance plan a few business days to decide on coverage. If you need a medication filled before receiving authorization, you may pay for the cost of the medication directly without going through your insurance plan. However, if you choose to pay for medication yourself, you will likely not be reimbursed by your insurance plan.

Any messages left after hours or on weekends will be answered by the next business day. If you have a medical or psychiatric emergency, please call 911 or Spokane Regional Service Area Behavioral Health Crisis Hotline Number 1 (877) 266-1818.